How to Get Rid of Washing Machine Smell (NZ Homes)

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Cleaning Tips

How to Get Rid of Washing Machine Smell (NZ Homes)

That musty smell isn’t your machine breaking down — it’s mould and detergent buildup in the seal and drum. Here’s how to clear it out, and stop it coming back.

Why Does My Washing Machine Smell?

A smelly washing machine is almost always mould, mildew and detergent residue trapped in the rubber door seal, detergent drawer and drum — not a fault with the machine itself. Front-loaders trap moisture inside the door seal, while top-loaders build up scum below the waterline, and both feed mould that thrives in damp, dark spaces.

Modern detergents and fabric softeners are designed to work at low temperatures, which is great for your power bill but means the machine rarely gets hot enough to kill off the organic buildup on its own. Left long enough, that buildup is what you’re actually smelling every time you open the door.

How to Get Rid of Washing Machine Smell

Run an empty hot wash with a concentrated enzyme cleaner in the drum, then hand-wipe the door seal, detergent drawer and drum opening. The enzymes break down the mould, biofilm and soap residue causing the smell, usually within one cycle, and are gentle on rubber seals with regular use.

  1. Empty the machine and remove any leftover clothes, and take out the detergent drawer if it’s removable.
  2. Add a concentrated enzyme cleaner to the drum and run the hottest, longest cycle your machine has, ideally one with a soak option.
  3. Soak the detergent drawer in warm water with a splash of enzyme cleaner, scrubbing the channels with an old toothbrush.
  4. Hand-wipe the rubber door seal, folding it back to reach the hidden fold where mould and hair collect.
  5. Leave the door and drawer open for a few hours so everything dries out completely.
  6. Run a short empty rinse cycle to clear any leftover residue before your next load of washing.

Give the exterior, buttons and dials a wipe with a diluted all-purpose enzyme spray while the first cycle runs — it takes two minutes and finishes the job properly.

Front-Loaders vs Top-Loaders: Where the Smell Hides

  • Front-loaders: check the fold of the rubber door seal, the detergent drawer and the glass around the door
  • Top-loaders: check below the waterline for a scum ring, plus the agitator base and lid gasket
  • Both types: check the drain or pump filter, which traps hair, coins and lint that can start to smell
  • Both types: check for any load left sitting damp in the drum overnight
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How Often Should You Clean Your Washing Machine?

Clean your washing machine every 4-6 weeks, or monthly if you wash large or heavily soiled loads often. Between cleans, leave the door and detergent drawer open after each wash so moisture can evaporate instead of feeding mould.

If you’ve never cleaned yours, or can’t remember the last time you did, start there before worrying about frequency — a first clean on a badly built-up machine can take a couple of cycles to fully clear.

💡 Stephanie’s Tip

Leave the door propped open after every wash, not just the smelly ones. It costs nothing and is the single biggest thing that stops mould getting a foothold in the first place.

💡 Did You Know?

Enzyme cleaners work by breaking down organic matter — the same biofilm, soap scum and mould that cause washing machine odour — rather than just masking the smell the way fragrance boosters do.

Frequently Asked Questions

Can I use an enzyme cleaner instead of vinegar on my washing machine?

Yes, and it’s gentler on rubber seals over repeated use. Enzyme cleaners break down the organic buildup, mould, biofilm and soap scum, that actually causes the smell, without the acidity that can wear down rubber gaskets over time.

Why does my front-loader smell worse than a top-loader?

Front-loaders use less water and rely on a rubber door seal that traps moisture in its folds, creating the damp, dark conditions mould needs to grow. Top-loaders drain more freely, though they can still build up scum below the waterline.

Will cleaning the machine fix musty-smelling towels and clothes?

Usually yes. Once the machine itself is clean, run one more empty hot cycle with enzyme cleaner before washing towels, and make sure laundry is dried fully rather than left damp in the drum, which is the most common cause of lingering smell.

How do I stop the smell coming back?

Leave the door and detergent drawer open between washes, wipe the seal dry after your last load of the day, and avoid leaving wet washing sitting in the drum overnight.

Is a smelly washing machine actually a health concern?

Persistent mould in a washing machine can trigger allergy or asthma symptoms in sensitive household members and can transfer musty smells onto clean clothing, so it’s worth fixing properly rather than masking it with extra detergent or fragrance boosters.

The Bottom Line

A smelly washing machine is a cleaning problem, not a mechanical one. One enzyme-cleaner cycle, plus leaving the door open between washes, will usually clear it for good.

Stephanie Ray

Written By

Stephanie Ray

Founder, Clean for Good

Stephanie founded Clean for Good to bring a healthier, more thoughtful approach to home cleaning on Auckland’s North Shore, using low-tox, effective methods and a team that treats every home like their own.

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