FAQ

Yes,  and proud of it. At Clean for Good, we’ve spent the last five years proving that it is possible to deliver a sparkling clean without relying on harsh chemicals or single-use plastics.

We’ve developed our own range of non-toxic, enzyme-based products through our sister company, The Cleaning Enzymes, designed to clean deeply while being safe for babies, pets, and the planet. These products are the heart of what we use in every home we clean.

Why? Because traditional chemicals aren’t just bad for the environment,  they’re harmful to your family and our team. And we believe a business should never choose convenience over care.

The only exceptions we make are:

• Fume-free oven cleaner (Only when absolutely necessary and only after trying our extra-strong Enzymatic Oven Cleaner)

• Jif (for stubborn grime, used sparingly)

If your home ever requires something outside our usual kit, we’ll always check with you first.

Our mission: zero harmful chemicals in Kiwi homes by 2030. No greenwashing. Just honest, effective, science-backed cleaning,  done right.

Our first visit is all about setting a high standard, getting your home to what we call “maintenance level”, so future cleans are faster and more efficient.

In most cases, the first clean takes longer because we:

• Remove built-up grime in kitchens and bathrooms

• Dust hidden or hard-to-reach areas

• Get into all the little corners that might’ve been missed

However, if your home has been well maintained, the first clean may take no longer than a regular visit, especially if it’s already in great shape.

Factors that affect the time needed:

1. The size and layout of your home

2. How many people (and pets) live there

3. The current level of buildup

4. The style and surfaces of your kitchen and bathrooms

Weekly and fortnightly services keep things fresh, and reduce cleaning time (and cost) over time.

Every home is different, which means the time we spend cleaning your home may be very different from how long we spend at your neighbour’s.

After your first service, you’ll move to a flat-rate pricing plan. We don’t charge by the hour — we simply do the job properly, every time, without watching the clock. If for any reason you’re not happy,  we’ll come back and fix it, free of charge.

After the first few visits, you’ll notice the cleaning time becomes very consistent. We’ll find a natural rhythm for your home, based on its layout, size, surfaces, and the level of care it needs.

Our promise: We never rush. We stay for as long as it takes to clean your home properly,  and we do it with care.

Absolutely, we love pets!
Many of our clients have furry family members, and we’re more than happy to work around them.

That said, you know your pet best. If they’re calm around new people and okay with the sounds of vacuuming, mopping, and general movement through the house, they’re welcome to stay out and about during the clean.

However, for everyone’s safety and comfort, we strongly recommend keeping pets in a separate room during our visit  if they’re anxious, protective, or unsure around strangers or loud noises.

All Clean for Good staff are comfortable with animals, but they’re also trained to leave immediately if a pet shows signs of aggression or threatening behaviour. If this happens, we’ll pause the service and contact you to make a plan for future visits.

Please note:
We don’t clean up  after pet accidents (but we can recommend the best cleaning product for that.

Yes,  Clean for Good is fully insured, and that’s one of the reasons we’re one of the most trusted cleaning companies on the North Shore and Remuera (up tp $5MM).

We do everything we can to prevent accidents. Our team is well trained, our tools are top quality, and our systems are designed to protect your home.

But we’re also human. And despite our best efforts, we’ve occasionally broken things, sometimes items with sentimental or financial value.
What matters most is how we respond:
We’ve built the right systems to take responsibility, stand by our team, and make things right for our clients.

If you’d like to see proof of insurance, just ask, we’re happy to provide it.

Absolutely!

We will always change the master bedroom linen,  just leave a fresh set on the bed and we’ll take care of the rest.

If you’d like us to change linen in other rooms or do laundry (washing, drying, folding), we’re happy to help, but these must be requested in advance so we can allow enough time during the visit.

We want to make sure we don’t rush and that we have time to give your home the attention it deserves.

Not at all, unless you’d like to be!

When you book your service, we’ll ask whether you’ll be home or how our team can access your property if you won’t be there.

Most of our regular clients choose to share a spare key or provide a door code, trusting our insured, trained professionals to take care of their home while they’re out.

We don’t take that trust lightly.
Giving us a key is a big deal, and we see it as a deep vote of confidence in our team.
It truly means the world to us.

Rest assured, your home and privacy are treated with the highest level of care, respect, and professionalism at all times.

Just request a quote, and we’ll be in touch within 24 hours with an estimate tailored to your home. We’ll also clarify any special notes you’ve included in your form.

Once you confirm your booking, you’ll receive a confirmation email along with a short form to help us prepare for your visit. This includes:

• Access instructions (keys, codes, etc.)

• Special notes (nap times, work-from-home hours, rooms to avoid)

• A list of delicate or valuable items you’d like us to steer clear of

Just send the form back before your appointment, and you’re all set!

And remember:
You can always give us a call or request a visit. We love getting to know our clients and understanding exactly what you need. We are well know for delivering  a personal service.

We’re always open to requests, so please don’t hesitate to ask!

At Clean for Good, we pride ourselves on meeting our clients’ needs. That personal approach is one of the reasons we’ve become the most trusted cleaning company in The North Shore and Remuera.

If we have the tools and skills to do it, we’ll gladly add extra tasks to your booking.

All we ask is that you give us at least 48 hours’ notice so we can plan accordingly and allow enough time during your visit.

We do offer one-off cleans,  often gifted to friends or family after a new baby, before/after surgery, or just as a thoughtful surprise. Gift vouchers are available and always appreciated!

For one-off or customised visits, we charge hourly and will work with you to create a priority list so we can make the most of the time we have.

Please note: one-off bookings have a two-hour minimum.

If you’re not sure what’s possible,  just ask. We love creating solutions that work for you.

We make payment simple and stress-free.

Invoices are sent out every Saturday, and payments are due on Monday (two days later).

You can pay by direct deposit into our bank account, all the details will be on your invoice.

Because we work on flat rates, most of our regular clients choose to set up a recurring payment, so they never have to think about it again. One less thing to worry about!

If you ever have questions about your invoice or need help setting up automatic payments, we’re always here to help.

We completely understand, life happens!

To help avoid last-minute cancellations, we’ll send reminder emails and texts ahead of your booking.

Clean for Good has a 48-hour cancellation policy.
You can cancel or reschedule by email  as long as it’s at least 48 hours before your scheduled visit, there’s no charge.

If you cancel with less than 48 hours’ notice, a 50% fee will apply.
Same-day cancellations will be charged 100% of the cleaning fee, as we’ve already reserved time for your clean and scheduled staff accordingly.

We truly appreciate your understanding, it helps us look after our team and keep our service running smoothly for everyone.

At Clean for Good, we only hire people with integrity. That means if something goes wrong, we’ll own it, not hide it.

Our cleaners are trained to be meticulously careful and treat your home with the utmost respect. But they’re also human, and accidents can occasionally happen.

If something is broken or damaged:

• Our team will photograph it and report it immediately,  they’re trained to do this and know they will never be blamed for speaking up.

• We will contact you directly to discuss a quick and fair resolution.

• If repair or replacement is needed, we’ll handle it,  and where appropriate, we’ll process an insurance claim, as all our residential cleaners are fully insured.

If you have items of significant monetary or sentimental value, we kindly ask that you store them safely before your clean.

Please note:
We’re not responsible for items that were already damaged, loose, or improperly installed.

And as always, if you have any concerns or special instructions, let us know when booking, we’re here to help.

Tips are never expected, but appreciation is always welcome.

What our team values most is knowing their work makes a difference.
If you’d like to say thank you, the best way is by leaving a Google review or sending us a kind email,  your words go a long way and mean the world to us.

Over the years, some of our lovely clients have gone the extra mile by giving their cleaners Christmas gifts or even knitting baby sweaters for our pregnant cleaners. These gestures are never expected, but they do reflect the genuine bonds our team often forms with the families we care for.

So no, you don’t need to tip. Just letting us know you’re happy is more than enough.

As often as you like!

We offer flexible service options to suit your lifestyle, whether that’s:

• Weekly (or more than one time per week)

• Fortnightly (biweekly)

• Monthly

• Or just now and then when you need a hand

Many clients also book us for special events, deep cleans, or move-in/move-out services.

As the leading cleaning company in the North Shore and Remuera we work on a no-contract basis, so you’re free to adjust your schedule at any time to suit your needs or your budget.

No pressure. Just personalised, high-quality service,  when it works for you.